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Our Mailing Address is: Candyworld USA Inc P.O. Box 1307 Bryn Mawr, PA 19010 |
ONLINE ORDERING SECURITY
Belgian Chocolate Online transaction frames are fully SSL encrypted and all information is sent securely.
SSL encryption ensures that transaction information is sent securely but has a significant performance tradeoff in the browser environment. You may have noticed that the Belgian Chocolate Online site employs a framed metaphor for easier navigation and more efficient page updates. With this in mind Belgian Chocolate Online selectively places SSL encryption on only those forms and frames that need to be encrypted (i.e. the checkout). Since things like our section selectors and menus don't need to be slowed down by SSL we do not employ it there.Unfortunately browsers won't show the safe "KEY" or "LOCK" unless each and every frame on the page is SSL encrypted. Thus, if only one frame is encrypted, the browser correctly reports that not everything you are looking at is "safe". However, the absence of the "lock" or "key" does not mean that the information you are looking at is not encrypted.
You can verify that a frame is SSL encrypted by right-clicking within the frame and looking at the frame info or properties (i.e. found in the "View" menu in Netscape and the "File" menu in Internet Explorer). Doing this within Belgian Chocolate Online checkout pages will indeed show that this information is being sent encrypted and thus any security concerns you may have should be relieved.
Shipping/Handling Policy: Shipping/Handling Policy: If you have any questions about a quoted cost, please contact us at customer.service@chocolat.com or 800-735-4381. Privacy Policy:
SHIPPING COSTS (PER RECIPIENT)
Please read the Shipping Costs on the Shopping Cart before placing the order.
All shippings are done with USPS Delivery Service. If shipping will take longer than 3 days as USPS Priority Mail, it will be shipped as UPS Second Day Service or Fedex Services, and the price will be calculated following the Service provided. If shippings are insured by UPS, it will be done following the internal carriers's Rules and Regulations.
If shipped otherwise, s.a. Fedex, UPS or other carrier, and if shippings has to be insured, it will be done throug the carrier, following their internal rules and Regulations.
SHIPPING COSTS (PER RECIPIENT)
Please read the Shipping Costs on the Shopping Cart before placing the order.
All shippings are done with USPS Delivery Service or UPS Services. If any shipping will take longer than 3 days as USPS Priority Mail, it will be shipped as UPS Second Day Service, and the price will be calculated following the Service provided. All shippings are insured by USPS or UPS on behalf of the Customer and it will be done following the internal carriers's Rules and Regulations to be charged on the Customer's account.
If shipped otherwise, s.a. UPS or other carrier, and if shippings has to be insured, it will be done throug the carrier, following their internal rules and Regulations.
All shippings and Insurances are paid by the purchaser, and the refund after loss will go the the Purchaser of the shipped goods.
At the checkout the customer has the possibility to make a choice for UPS or USPS shipping insurance at the carrier's regular insurance rate to cover the entire shipping.
Unfortunately, USPS packages cannot be tracked because it does not offer tracking. The numbers for the post office are Delivery Confirmations which update on the date first delivery is attempted.
"Candyworld USA, Inc. / Belgian Chocolates Imports Online" is not responsible for lost, stolen, or otherwise missing packages shipped via any Carrier.
Items shipped with any carrier without any insurance is at customer's risk.
Packages sent via USPS Parcel Post can take 4-6 weeks for delivery.
There is no Saturday, Sunday or Holiday pick up or delivery. We only ship in the Continental USA and the prices are for the continental USA only. Some exceptions for shipping abroad are available.
You will always be able to change or update your information including opting out of any e-mail updates that you sign up for.
We use "cookie" technology on our site for the sole purpose of offering you a more efficient and enjoyable online shopping experience. When you log in, this technology identifies your name and makes your user information available to you allowing you to shop with minimum effort and maximum enjoyment.
Our site uses industry standard SSL (Secure Sockets Layer) encryption for state of the art security when you place orders online. Because we greatly value your business, every effort is made to ensure that you are as pleased with your decision to shop with us as we are. We want you to keep coming back.
There may be a need from time to time to update this policy so please check back occasionally.If you ever have any questions, problems or concerns about this site, please e-mail us at Customer Service
Hospital / Hotel Delivery:
Deliveries to hospitals and hotels are not recommended. These shipments normally go to a general receiving department before being routed internally to the patients and/or guest rooms; Therefore, we do not guarantee hospital/hotel deliveries. Sorry, no refunds will be given if the patient and/or guest checks out or cannot be located.
Payments
Some times we don’t accept international credit cards, or credit cards of billing addresses outside the USA, (check with the your credit card issuer if this occurs).
If we did not ship your package, it is because we couldn’t get the proper authorization from your credit card company for your order. We advice you to contact customer service for clarification, in this case.
Wrong Addresses:
Orders sent to a wrong or incomplete address are not guaranteed. Additional fees apply to fix and forward the package to the correct address.
In the event that a package is undeliverable due to a wrong address (given by the Customer) and send back to the shipper (Candyworld USA Inc.) the Customer will be credited to his/her credit card in the amount of the goods paid. Shipping and handling are not refundable.
Undelivered Packages:
Once a delivery attempt has been made it is the responsibility of customer to make sure the package is accepted. We do not guarantee delivery will be made if there is no one home to accept a package or if the Carrier (UPS, USPS, FEDEX or other Carrier) is unable to deliver a package. Some packages require a signature, while others may be left at the door.
If a Package is Returned:
If a package is returned after the 10 business days, no refunds will occur.
Because chocolate is a perishable food item and if we determine there was no fault on Candyworld USA, Inc. / Belgian Chocolates Imports Online's side and product is returned damaged in any way, we reserve the right to not refund the customer any of their money.
Refund Dispute:
Any credit charge that is disputed and Candyworld USA, Inc. / Belgian Chocolates Imports Online is not found at fault, and that Seller has done its best according to its policies, will have a $20.00 fee assessed to the customer to cover a merchant service chargeback fee. The $20 is a fee that is charged to Candyworld USA, Inc. / Belgian Chocolates Imports Online by the processing bank.
Return Policy:
CLAIMS FOR DAMAGES.
All merchandises leaves the business in perfect condition. It then becomes the BUYER'S RESPONSABILITY to claim for damages with the delivering carrier.
Upon return of the product(s) due to Customer's refusal to accept the order or wrong address, Candyworld USA, Inc. / Belgian Chocolates Imports Online will issue a credit to the Customer's account in an amount equal to the value of the product(s). Shipping charges and surcharges, as well as special services are not refundable unless product(s) are damaged and/or defective.
The Carrier's Insurance doesn't cover the melting or blooming (whitening) of the chocolates in any way.
No return of food is accepted, under any circonstances.
Candyworld USA, Inc. / Belgian Chocolates Imports Online cannot be held responsible for damage if you (or the recipient of a gift) are not present at time of delivery and the damage occurs as a result of the delay in claiming the package.
Also, Candyworld USA, Inc. / Belgian Chocolates Imports Online cannot be responsible for heat damage.
We highly recommend shipping to an address where someone will be able to receive the package when delivered.
Chocolate left outside your home all day may be damaged by weather that is too hot, cold, rainy or humid.