Ordering Information Online:
Order:
By Phone: Call (610) 526-0727
Toll Free: 1-800-735-4381

Monday - Thursday, 9 AM to 6 PM (EST)
Friday, 9 AM to 4 PM (EST);
Saturday, 9 AM to 1 PM (EST)

Closed Weekends and National holidays.
Please Note: Shipping may be delayed during this period.

Our Mailing Address is:
Candyworld USA Inc.
Belgian Chocolates Imports Online
P.O. Box 1307
Bryn Mawr, PA 19010




ONLINE ORDERING SECURITY

Belgian Chocolates Imports Online transaction frames are fully SSL encrypted and all information is sent securely.

The minimum of an order is $100.00 pro order (cool box or other packaging not included).
SSL encryption ensures that transaction information is sent securely but has a significant performance tradeoff in the browser environment. You may have noticed that the Belgian Chocolates Imports Online site employs a framed metaphor for easier navigation and more efficient page updates. With this in mind Belgian Chocolates Imports Online selectively places SSL encryption on only those forms and frames that need to be encrypted (i.e. the checkout). Since things like our section selectors and menus don't need to be slowed down by SSL we do not employ it there.

Unfortunately browsers won't show the safe "KEY" or "LOCK" unless each and every frame on the page is SSL encrypted. Thus, if only one frame is encrypted, the browser correctly reports that not everything you are looking at is "safe". However, the absence of the "lock" or "key" does not mean that the information you are looking at is not encrypted.

You can verify that a frame is SSL encrypted by right-clicking within the frame and looking at the frame info or properties (i.e. found in the "View" menu in Netscape and the "File" menu in Internet Explorer). Doing this within Belgian Chocolates Imports Online checkout pages will indeed show that this information is being sent encrypted and thus any security concerns you may have should be relieved.

Shipping/Handling Policy:

SHIPPING COSTS (PER RECIPIENT)
Please read the Shipping Costs on the Shopping Cart before placing the order.
All shippings are done with USPS Delivery Service. If shipping will take longer than 3 days as USPS Priority Mail, it will be shipped as UPS Second Day Service or Fedex Services, and the price will be calculated following the Service provided. If shippings are insured by UPS, it will be done following the internal carriers's Rules and Regulations.

If shipped otherwise, s.a. Fedex, UPS or other carrier, and if shippings has to be insured, it will be done throug the carrier, following their internal rules and Regulations.

All shippings and Insurances are paid by the purchaser, and the refund after loss will go the the Purchaser of the shipped goods.
At the checkout the customer has the possibility to make a choice for UPS or USPS shipping insurance at the carrier's regular insurance rate to cover the entire shipping.
Unfortunately, USPS packages cannot be tracked because it does not offer tracking. The numbers for the post office are Delivery Confirmations which update on the date first delivery is attempted.

"Candyworld USA Inc. / Belgian Chocolates Imports Online" is not responsible for lost, stolen, or otherwise missing packages shipped via any Carrier.
Items shipped with any carrier without any insurance is at customer's risk.
Packages sent via USPS Parcel Post can take 4-6 weeks for delivery.

There is no Saturday, Sunday or Holiday pick up or delivery. We only ship in the Continental USA and the prices are for the continental USA only. Some exceptions for shipping abroad are available.

If you have any questions about a quoted cost, please contact us at customer.service@chocolat.com or 800-735-4381.